feat: add support tickets backend and dashboard

oudelaa_dashboard/lib/api/endpoints.ts

@@ -119,6 +119,14 @@ export const apiEndpoints = {
       `/reports/superadmin?${toQueryString(params)}`,
     updateStatus: (reportId: string) => `/reports/superadmin/${reportId}/status`,
   },
+  support: {
+    adminTickets: (params: Record<string, string | number | boolean | null | undefined> = {}) =>
+      `/support/admin/tickets?${toQueryString(params)}`,
+    adminTicket: (ticketId: string) => `/support/admin/tickets/${ticketId}`,
+    adminReply: (ticketId: string) => `/support/admin/tickets/${ticketId}/messages`,
+    adminStatus: (ticketId: string) => `/support/admin/tickets/${ticketId}/status`,
+    adminAssign: (ticketId: string) => `/support/admin/tickets/${ticketId}/assign`,
+  },
   marketplace: {
     home: (params: Record<string, string | number | boolean | null | undefined> = {}) =>
       `/marketplace/home?${toQueryString(params)}`,

oudelaa_dashboard/lib/api/support.ts

@@ -0,0 +1,45 @@
+import { apiEndpoints } from "@/lib/api/endpoints";
+import { fetchWithAuth } from "@/lib/auth/client";
+import type {
+  SupportTicketDetailResponse,
+  SupportTicketStatus,
+  SupportTicketsResponse,
+  SupportTicketUpdateResponse,
+  SupportMessageResponse,
+} from "@/types/api";
+
+export async function listSupportTickets(
+  params: Record<string, string | number | boolean | null | undefined> = {},
+) {
+  return fetchWithAuth<SupportTicketsResponse>(apiEndpoints.support.adminTickets(params));
+}
+
+export async function getSupportTicket(ticketId: string) {
+  return fetchWithAuth<SupportTicketDetailResponse>(apiEndpoints.support.adminTicket(ticketId));
+}
+
+export async function replyToSupportTicket(ticketId: string, message: string, image?: File | null) {
+  const formData = new FormData();
+  formData.set("message", message);
+  if (image) {
+    formData.set("image", image);
+  }
+  return fetchWithAuth<SupportMessageResponse>(apiEndpoints.support.adminReply(ticketId), {
+    method: "POST",
+    body: formData,
+  });
+}
+
+export async function updateSupportTicketStatus(ticketId: string, status: SupportTicketStatus) {
+  return fetchWithAuth<SupportTicketUpdateResponse>(apiEndpoints.support.adminStatus(ticketId), {
+    method: "PATCH",
+    body: JSON.stringify({ status }),
+  });
+}
+
+export async function assignSupportTicket(ticketId: string, adminId: string) {
+  return fetchWithAuth<SupportTicketUpdateResponse>(apiEndpoints.support.adminAssign(ticketId), {
+    method: "PATCH",
+    body: JSON.stringify({ adminId: adminId || null }),
+  });
+}

oudelaa_dashboard/lib/navigation.ts

@@ -7,6 +7,7 @@ import {
   PackageSearch,
   Settings,
   ShieldCheck,
+  LifeBuoy,
   ShoppingBag,
   SquareKanban,
   Users,
@@ -55,6 +56,12 @@ export const dashboardNav = [
     icon: Flag,
     requiredPermissions: [SUPERADMIN_PERMISSIONS.CONTENT_MODERATE],
   },
+  {
+    href: "/dashboard/support",
+    label: "Support",
+    icon: LifeBuoy,
+    requiredPermissions: [SUPERADMIN_PERMISSIONS.CASES_MANAGE],
+  },
   {
     href: "/marketplace",
     label: "Marketplace",