# Integration Proposal: Mando × Ghaymah

## Product Overview

Mando is an AI-powered customer support platform designed for small and medium-sized businesses. It automates customer service operations, reduces response time, lowers operational costs, and improves customer satisfaction. The platform also supports managing multiple organizations from a single dashboard, making it suitable for agencies and businesses serving multiple clients.

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# Proposed Integration with Ghaymah

The proposed integration is to deploy and operate Mando on Ghaymah Cloud using its container-based application platform.

The deployment workflow would use GitHub Actions together with Ghaymah CLI to automatically build, test, and deploy every new version of Mando.

Ghaymah provides:

- Containerized deployment
- Automated application delivery
- Scalable infrastructure
- Centralized application management
- Monitoring and logging capabilities
- Secure cloud hosting in the Arab region

Deployment flow:

Developer → GitHub → GitHub Actions → Ghaymah CLI → Ghaymah Platform

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# Value for End Users

This integration provides several benefits:

- Faster platform updates through CI/CD.
- Higher application availability.
- Reduced service interruptions.
- Better response time for users in the Middle East.
- Ability to scale automatically during periods of high customer traffic.
- Simplified infrastructure management, allowing the Mando team to focus on product development instead of server administration.

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# Architecture Sketch

```text
                +--------------------+
                |     Developers     |
                +---------+----------+
                          |
                          v
                +--------------------+
                |      GitHub        |
                +---------+----------+
                          |
                GitHub Actions CI/CD
                          |
                          v
                +--------------------+
                |    Ghaymah CLI     |
                +---------+----------+
                          |
                          v
                +--------------------+
                | Ghaymah Platform   |
                | Containers & Apps  |
                +---------+----------+
                          |
                          v
                +--------------------+
                |   Mando Platform   |
                +---------+----------+
                          |
                          v
                     End Users
```

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# Potential Challenges

## Technical

- Secure authentication between GitHub Actions and Ghaymah CLI.
- Managing secrets and environment variables.
- Scaling AI workloads during traffic spikes.

## Business

- Infrastructure migration from existing cloud providers.
- Training the engineering team on Ghaymah deployment workflows.
- Planning a gradual migration to minimize downtime.
